Contact Us
If you have questions, account-related issues, technical concerns or general feedback, our support team at Jokers Ace is here to help. We offer fast assistance for deposits, withdrawals, KYC checks and site faults, and can guide you through promotions or VIP enquiries. Contact us via live chat, email or phone and a member of the team will reply promptly to resolve your enquiry or pass it to the right specialist. FAQs and account guides are available on site.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (general enquiries & billing) |
| Affiliate enquiries | [email protected] (JokersAce affiliate team) |
| Phone | +44 20 7946 1823 (calls only during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time). Live chat 24/7 for urgent issues |
Support via Email
Email is our preferred contact method for detailed enquiries, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up to date contact details, account ID and copies of any relevant files to help us resolve your case quickly. Providing complete information avoids unnecessary delays.
Submit Your Inquiry
Response Time
At Jokers Ace our support team aims to reply quickly to all player queries. Most routine enquiries are answered within one business day. More complex cases, such as payment investigations or detailed account reviews, may take longer depending on the issue and the information required. For faster help, use live chat; JokersAce support can prioritise urgent queries.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues with the site, please share them, we read every comment and use your input to improve features, promotions and the overall user experience. Drop us a note via the help centre or live chat and we’ll review your feedback promptly to make Jokers Ace even better for UK players.